Privacy policy

1. Personal information we collect

We collect the following personal information when you request a quote, fill out a form on our website, communicate with us, or become a customer:

• Contact information: your name, email address, phone number, and mailing/service address.
• Service information: details about your property and the services you request, including notes, photos, quotes, appointments, and invoices.
• Communications: the contents of messages you send us by web form, email, phone, or text message.
• Website usage data: standard analytics information such as pages visited, device and browser type, and approximate location, collected via cookies and similar technologies.

2. How we use personal information

We use your personal information to:

• Respond to quote requests and inquiries.
• Schedule, perform, and follow up on lawn care and landscaping services.
• Send appointment reminders, quote and estimate follow-ups, service updates, and billing or invoice notifications.
• Communicate with you by phone, email, or text message (SMS) where you have consented to receive text messages.
• Improve our website and services.
• Comply with legal obligations.

3. Who we share personal information with

We do not sell your personal information. We share personal information only with service providers who help us operate our business — such as scheduling and invoicing software, payment processors, website hosting providers, and communications platforms — and only to the extent necessary for them to perform services on our behalf. These providers are not permitted to use your information for their own marketing purposes. We may also disclose information where required by law.

4. Text messaging (SMS)

If you opt in to receive text messages from us — for example, by checking the SMS consent box on a form on our website — we will use your phone number to send you messages such as appointment reminders, quote follow-ups, service updates, and billing notifications. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can get help by replying HELP. For full details, see our SMS Terms & Conditions.

5. Cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve our services. You can control cookies through your browser settings or through our cookie consent banner. When you accept cookies, we use Google Tag Manager (which loads Google Analytics) and Meta Pixel to measure traffic and conversion performance. We also use a live chat provider on the site. If you decline cookies, these are not loaded and the contact form still works.

6. Data retention and security

We retain personal information for as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information.

7. Your choices

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. You may opt out of text messages at any time by replying STOP.

8. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision.

9. Contact us