SMS terms & conditions

1. Program description

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Firsthand Lawn and Landscape, LLC (“Firsthand”). The types of messages you can expect to receive include:

• Appointment and service visit reminders
• Quote and estimate follow-ups
• Scheduling confirmations and updates
• Billing and invoice notifications
• Customer care and conversational messages responding to your inquiries

2. Message frequency

Message frequency may vary depending on your service activity and communications with us.

3. Message and data rates

Message and data rates may apply. Charges depend on your mobile carrier and plan. Please contact your wireless provider with questions about your plan.

4. Opting out

To opt out at any time, text STOP in reply to any message you receive from us. After you send STOP, we will send a final message confirming you have been unsubscribed, and you will no longer receive SMS messages from us unless you opt in again.

5. Help and support

For assistance, text HELP or visit www.firsthandlawns.com. You can also email us at firsthand@firsthandlawns.com.

6. Privacy

Visit https://www.firsthandlawns.com/privacy-policy for our Privacy Policy and https://www.firsthandlawns.com/sms-terms for these SMS Terms & Conditions. SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

7. Carrier disclaimer

Carriers are not liable for any delayed or undelivered messages.

8. Eligibility and changes

You must be the account holder of the mobile number provided, or have the account holder’s permission, and be 18 years of age or older to opt in. We may update these SMS Terms & Conditions from time to time; the “Last updated” date above reflects the most recent revision.

9. Contact